Privacy Policy
Rev. 2/4/19
General. Connect3, LLC ("Connect3") manages the website www.myconnect3.net (the "Site") and utilizes public Internet along with third-party networks to offer a range of communication services including fax, voice, chat, text messaging, and video. Connect3 also provides various applications for mobile devices ("Software") and cloud-based software services ("SaaS Services"). This notice outlines our practices concerning the gathering, utilization, and disclosure of Personal Information received from users of the Site, Services, Software, and SaaS Services, collectively referred to as the "Services". Your Personal Information is used solely for the provision and enhancement of the Services. By utilizing the Services, you consent to the collection and use of information as described in this policy.
Connect3 values the privacy of everyone who uses our Services. We offer this notice to better safeguard your privacy, detailing our online information procedures. We acknowledge the right of all users to opt out of location-based social media via their service provider or device privacy settings. Additionally, we advocate for our customers and partners to uphold the highest standards of privacy.
The content of our Services, including text, graphics, and icons, unless otherwise stated, is the copyrighted material of Connect3, its suppliers, and affiliates, featuring Connect3 trademarks, service marks, and trade names. ALL RIGHTS RESERVED. The content may be used solely for the purpose of understanding, evaluating, and/or purchasing our Services.
We strive to deliver accurate and up-to-date information; however, unintentional technical inaccuracies, omissions, and typographical errors may occur, for which we apologize. Our services and the associated content are provided "as is" and "as available." Connect3 does not guarantee that files downloaded from our site or through our services will be free from viruses, contamination, or destructive features. Furthermore, Connect3 cannot ensure the confidentiality or security of the services. Connect3 reserves the right to make changes and corrections at any time, without notice.
By opting to use Connect3 Services, you agree that our Online Terms of Purchase and Use, along with the EULA, constitute the binding agreement between you and Connect3. This agreement supersedes any other information on our website, except in the case where you and Connect3 have executed a written Subscription Agreement, which would then take precedence.
Connect3 exclusively owns the information collected on the Site, through the SaaS Software, or Services. We will not sell, market, share, rent, or distribute this information to third parties, unless compelled by a subpoena, search warrant, our Privacy Policy, or other legal proceedings, or if not disclosing the information would result in immediate harm to you or others. This applies to information obtained from registration, subscription, and usage of our services.
Connect3 is dedicated to conducting electronic business with the utmost ethical standards and proper internal controls. We are equally committed to enhancing the service provided to our members. Our Privacy Policy is applicable to all users of our services. The Connect3 Subscription Agreement and Terms of Purchase and Use are included by reference. Terms defined in the Privacy Policy carry the same definitions as in the Subscription Agreement and Terms of Purchase and Use. Connect3 follows these privacy policies.
1. Definitions.
a. "Non-personal information" refers to data that cannot be used to personally identify an individual, which is collected automatically when our website is accessed via a web browser or software.
b. "Personally identifiable information" refers to non-public information that is collected in relation to the provision of a product or service. This may encompass details such as your name, address, phone number, transaction data pertaining to the purchase of services, as well as credit or debit card numbers, their expiration dates, verification codes, and any financial projections you submit to us.
2. Information collected. Upon logging into our website, we gather non-personal data such as your browser type and IP address. Additionally, to offer you meaningful products and services, among other purposes, we may collect personally identifiable information about you from various sources:
a. The information you provide about applications or other forms on our website, software, and/or SaaS service; or
b. Details regarding your transactions with us, as well as our affiliates, contractors, and service providers; or
c. The information you transmit to us by any means, including but not limited to text messages, mail, telephone, and social media interactions; or
d. When you access services or communicate with Connect3 using a mobile device platform, the information transmitted from your mobile device includes data such as your location, contacts, or photos, depending on your privacy settings. Additionally, if the service involves health information, it must comply with regulations like HIPAA to ensure the protection of your data. Mobile data itself is transmitted through a network of cellular towers and relies on your device's connection to these towers; or
e. Third-party data is information acquired from a data broker who did not participate in collecting the data. These brokers typically compile data by accessing what is already available online or by purchasing it from other organizations.
3. Registry. To become a Customer, as outlined in the Connect3 End User License Agreement and Terms of Service, you are required to provide the following details to create an account: your name, email address, country, and a password. Without this essential information, you cannot establish a Connect3 account. Your password should be unique and known only to you, in compliance with the Connect3 Privacy Policy. During the registration process, Connect3 may request additional information (such as your gender, location, etc.) to enhance and personalize the services offered to Customers. By creating an account with Connect3, you acknowledge that this information is personal and that you permit others, including Connect3, to identify you and use your information according to our User Agreement.
4. Additional Information. As a Customer, you have the option to provide additional information to Connect3 concerning your account, services, or promotions from Connect3 and its affiliates. Connect3 may utilize the information you supply to them or their affiliates, as outlined in the Terms of Purchase and Use and the Privacy Policy, for purposes such as enhancing the Service or offering you marketing opportunities. Should you opt not to divulge certain information, you might not fully experience the advantages of being a Customer.
5. Customer Service. We gather information during your interactions with Connect3 customer service to properly categorize and address customer inquiries, as well as to investigate any breaches of our terms.
6. Use of third-party services and visits to third-party sites. The information you submit to third-party sites via the Service is beyond Connect3's jurisdiction, and you provide it at your own risk. The usage and privacy policies of those third-party sites will govern any information you supply through the Service. Connect3 will gather all information you disclose to a third-party site via the Service and will process it in accordance with this Privacy Policy.
7. Use of cookies. When you visit the Site, Connect3 may save certain data on your computer as "cookies." Cookies are text files used by your browser to store preferences. They do not give Connect3 any personal information about you. Connect3 employs cookies to comprehend website usage and enhance the site's content and offerings. Cookies cannot access data from your hard disk or cookie files from other websites and are harmless to your system. They enable us to recognize you when you return to the Site with the same computer and browser. We use cookies to track which parts of our site you've visited, making it easier for you to return to those pages. This data also helps us tailor the content you see on the Site. Most browsers can be configured to decline cookies, but rejecting our cookies may impair some functionalities of our Site. We do not connect non-personal cookie data with your personal information. To serve ads or optimize the Service, we may let authorized third parties use a unique cookie in your browser. This information won't be personally identifiable, but it may help enhance your user experience by enabling more tailored advertising. Connect3 does not keep unencrypted personal information in cookies.
8. Web beacons. Connect3 may utilize web beacons, pixels, anonymous ad network tags, and cookies to more effectively serve ads to our users. These tools also help in gathering non-personal information about your interactions with our website and those of selected sponsors and advertisers. This includes collecting anonymous, aggregated audits, investigations, and reports for advertisers, as well as data related to your engagement with special promotions or newsletters. The data gathered by Web Beacons enables us to statistically track the number of people who open our emails and their reasons for doing so. Our Web Beacons do not track your activities beyond our own website or those of our sponsors. We do not connect non-personal information from web beacons to personally identifiable information without your consent. Nevertheless, since your web browser directly requests ads and web beacons from ad network servers, these networks can view, edit, or set their own cookies, just as if you had visited a site directly. For unregistered site visitors, we only collect non-personal information via cookies or web beacons.
9. Log files, IP addresses and information about your computer and mobile device. In accordance with Internet communication standards, when you visit the Site, we automatically collect the URL of the site you came from and the site you navigate to upon leaving. Advertisers also obtain the URL of the page they were on when they clicked an ad on the Site. Connect3 receives your computer's Internet Protocol ('IP') address or the proxy server used for web access, your operating system, web browser type, email patterns, mobile device details (including UDID), and mobile operating system (if accessing the Site via a mobile device), as well as your ISP or mobile carrier name. Connect3 may collect past location data from third-party services or GPS-enabled devices you've activated. Moreover, as outlined in Section 2.D., Connect3 gathers information when you visit third-party websites through the Service. Your IP address's link to your identifiable information is not shared with third parties without your consent, except as outlined in the "Compliance with legal process" section.
10. Anonymous settings in Grandstream Wave. When a user submits information through the Anonymous button in our Grandstream Wave mobile app, Connect3 removes the IP address and any personally identifiable information prior to forwarding the message to the intended recipient. We do not store such information.
11. Privacy Policy Exemptions. Our Privacy Policy is not applicable to any information sent to Connect3 or used in our Services via email or instant messaging programs (such as AOL, Yahoo, etc.), because these methods are not considered secure. Consequently, we request that you refrain from sending any private information through email or instant message. Furthermore, our Privacy Policy does not cover information about our Software that you post on other websites (such as Twitter, Facebook, etc.), given the public nature of these postings.
12. Use of personally identifiable information. Connect3 utilizes and may intend to utilize personal information for:
a. Operating and enhancing our services;
b. Provide customers with the service and additional products that they may request or have shown an interest in;
c. Streamline the processing of subscriptions, and enhance the review and analysis procedures;
d. Assess the eligibility of an individual or entity for the Service, or for specific offers, products, or services;
e. Evaluate customer interests and requirements to enhance the service and provide additional offers, products, or services;
f. Assess the variety of offers, products, and services that we provide to customers and prospective clients;
g. Monitor your usage of the services;
h. Monitor the utilization of offers, products, and services provided by third parties or advertisers;
i. Provide customer support;
j. Communicate and offer extra information that might interest customers, including news, special deals, advertisements, and marketing materials;
k. Send reminders, technical notices, updates, security alerts, support and administrative messages, as well as service or marketing bulletins;
l. Deliver advertisements to you via websites, emails, text messages, applications, or other communication methods; and
m. Managing our daily business operations involves tasks such as site and forum administration, ensuring compliance, conducting analytics, preventing fraud, adhering to corporate reporting obligations, abiding by the Terms of Use, and cooperating with law enforcement.
n. It is your responsibility to ensure the accuracy of the personally identifiable information you provide to Connect3. Inaccurate information may impact your access to our Software, your ability to purchase additional products and services from our website, and our ability to communicate with you as outlined in the Connect3 Privacy Policy (for example, it is crucial to keep your email address current).
13. Childrens. Connect3 is dedicated to safeguarding children's privacy. Our website and services are not designed for individuals under 18 years of age without parental supervision. Connect3 does not verify the ages of its users and is not liable if a minor uses our Services to buy goods or services otherwise restricted by age. Consequently, Connect3 advises parents and guardians to supervise their children's internet use.
14. Using credit cards. A credit card may be required to purchase additional products and services from our website. We utilize third-party billing services and do not control these services. We strive to keep your credit card number strictly confidential by employing third-party billing services that implement state-of-the-art security encryption technology to safeguard your credit card number from unauthorized use. Nonetheless, you acknowledge and consent that we are not liable for any misuse of your credit card number by a third party.
15. Use of aggregated data. Connect3 may merge the non-personal data provided through our services with that of other users to create combined data, which may be shared with third parties. This combined data does not include any identifiable information or personal contact details. For instance, we might use the gathered data to form a composite profile of users for a specific third-party site. We may choose to charge third parties for this combined data, depending on the situation. However, Connect3 will not share your identifiable personal information with any third party without your explicit consent, except as allowed by our Privacy Policy. We mandate that any recipients of such combined information agree not to try to convert it back into Personally Identifiable Information by any means.
16. Modifications to connect3's Privacy Policy. We may update this privacy policy occasionally. Any changes will be posted on this site and become effective upon publication. You are advised to check this site periodically to review any updates.
17. Security policy and user ID/password. Our website employs multiple information security measures, including internet firewalls, an intrusion detection system, encrypted data transmission, and secure operating procedures to safeguard your personal data, accounts, passwords, and more. This information is strictly managed in accordance with the Connect3 Privacy Policy and is kept confidential unless you have disclosed your user ID and password to others. It is imperative that you secure your user ID and password and refrain from sharing them. Should you suspect that your user ID and password have been compromised, immediately reach out to our support team so they can provide you with new credentials (support@myconnect3.net).
18. CAN-SPAM Compliance Notice. Connect3 and its associated entities adhere strictly to the FEDERAL CAN-SPAM Act. You have the option to opt out of receiving our email communications at any time.
19. Transfer of property. Should the full or substantial ownership of our website change, your user information might be transferred to the new owner to ensure the service remains operational. During this transfer, your user information would still be protected under the commitments of our prevailing Privacy Policy.
20. Notice to residents of countries outside Puerto Rico. Connect3 is based in Puerto Rico. We may access or transfer your Personal Information to our offices in Puerto Rico, or to our affiliates, business partners, merchants, or service providers worldwide. By submitting your personally identifiable information, you consent to such transfers. We are committed to protecting the privacy and security of your personally identifiable information as per our Privacy Policy, irrespective of where it is processed or stored.
21. Puerto Rico's privacy rights. Residents of Puerto Rico have the right to access certain details about the types of personally identifiable information that companies, with whom they maintain an established business relationship, have disclosed to third parties for direct marketing purposes within the current calendar year. Specifically, the law mandates that companies must disclose to consumers the categories of personally identifiable information shared, the names and addresses of these third parties, and examples of the services or products they market. To request a copy of the information disclosure provided by Connect3, please reach out to us via email at legal@myconnect3.net and expect a response within 60 days.
22. Your acceptance of this privacy policy. This document constitutes our complete Privacy Policy, superseding any prior versions. By using our website and/or services, you are agreeing to this policy. We reserve the right to amend this Privacy Policy at any time, so we encourage you to review it regularly. Policy modifications may occur with or without prior notice. Should there be significant changes, we will inform you on this page or via a notification on our homepage, allowing you to review the revisions before continuing to use our services. If you disagree with the modifications, you have the option to close your account. Your continued use of Connect3 Services following the posting of changes or receipt of a change notice signifies your acceptance of the updated terms. Connect3 Privacy Policy.
23. Questions about this Privacy Policy. Should you have any inquiries regarding the privacy of our website and/or services, kindly direct your email to our customer support department at support@myconnect3.net.
24. This Privacy Policy is an integral part of the End User License Agreement and Terms of Service. Should there be a conflict between the End User License Agreement and the Connect3 Privacy Policy, the terms of the Privacy Policy will take precedence.
