Frequently Asked Questions

What is VoIP?

VoIP, short for Voice over Internet Protocol, is a technology that enables voice calls using a broadband Internet connection rather than a conventional (analog) phone line. Below are some essential aspects of VoIP:

1. How It Works: VoIP transforms your voice into digital signals that are transmitted over the internet. When you place a call, these signals are forwarded to your VoIP service provider, who then directs them to the recipient, where they are converted back into audible voice signals.
2. Devices: VoIP can be utilized on a range of devices such as computers, smartphones, tablets, and dedicated VoIP phones. Additionally, traditional phones may be used with the aid of an adapter.
3. Features: Contemporary VoIP services provide much more than voice communication. They encompass video calls, file sharing, group conversations, and additional features.
4. Benefits: VoIP typically offers more affordable and flexible communication solutions than traditional telephone services.

Is my network VoIP ready? How much bandwidth do I need?

To determine if your network is VoIP-ready and the amount of bandwidth required, you can perform a VoIP network assessment. This test evaluates metrics such as jitter, packet loss, and MOS scores, as well as upload/download capacity, SIP ALG detection, and the maximum number of concurrent VoIP calls your internet connection can support. Generally, VoIP calls typically require 80-100 kbps of bandwidth per concurrent call, but this can vary based on the audio codec used, the desired audio quality, and other network traffic.

Can I keep my current phone number?

Certainly, you have the option to retain your existing phone number by filling out a transfer document that will be supplied to you. The duration of the portability process may vary from 10 to 30 days, depending on your former provider.