911 and its Service Availability Policy‎‎‎‎‎.

Connect3 meets the FCC requirement to provide service 911 and has the necessary direct links to the local public safety response point (PSAP) to route calls to 911. However, due to excessive caution, we inform you that the Connect3 Services (as defined in the End User License Agreement and Terms of Service) differ from the telephone service offered by traditional telephone companies. These differences include differences in how 911 calls are handled. Some of the most important differences are explained below, but you should carefully read section 18 of the End User License Agreement and the Emergency Services-Related Terms of Service (dial 911).

Service Limitations

Connect3 Services will not work if a customer loses power, if the customer experiences an interrupted connection to their broadband Internet service, or if the customer is not able to connect to the Connect3 platform due to an obstruction in the customer's wide area network or local area network, such as a port blocked by the customer's internet service provider. The Services, including Connect3 911 Dialing, may not be accessible from a particular phone or other calling device if that device is not configured correctly or is not working properly. The Services are not configured to provide the auto-dial functionality sometimes used by security systems, medical monitoring equipment, TTY equipment, etc. Customers should not rely on the Services to provide this functionality.


Enhanced 911 service ("E911") is a 911 service that includes automatic location forwarding and callback information to emergency responders at a 911 response point. Automatic forwarding of this information can help emergency responders and can facilitate callback if a 911 call is dropped prior to completion. Information forwarded by the E911 system is called automatic location information ("ALI") and auto-number information ("ANI").

To facilitate E911 service, Connect3 requires each client to register a physical address for each calling device on the client PBX. The client must provide an accurate and physical address for each device. The client must also provide an updated address if the physical location of a device changes. Customer may report changes to 911 and connect3 Service Availability Policy by phone at 787-986-7323 or by email to support@myconnect3.net.

After a client provides address information for a device, there may be some delay before AUTOMATIC ALI/ANI forwarding is enabled. Connect3 will notify the client when AUTOMATIC ALI/ANI forwarding has been enabled.

The registered address of a device is the only means to route an E911 call to the geographically assigned E911 response point. Therefore, if the client logs incorrect ALI/ANI information, E911 call routing may not work correctly. If the geographically assigned E911 response point is not available, E911 calls can be forwarded to a different 911 response point.

Some 911 response points are not equipped to receive ALI/ANI information. When an E911 call is directed to a 911 response point that is not equipped to receive ALI/ANI information, the caller must verbally provide location and callback information.

As with Connect3 911 Dial-up in general, the E911 service will not work if the Services do not work and will be inaccessible from a particular device if the Services are inaccessible from that device. The terms of service are described in the End User License Agreement and Terms of Service.