The VoIP telephony trends that will mark this year 2021 are largely determined by the increased use of communication technology and services that many large companies and SMEs have experienced as a result of the pandemic. VoIP telephony, voice over internet protocol, has been especially useful and effective for many businesses over the past few months.
COVID-19 has changed what SMEs spend their budgets on, with 68% earmarked for telework and training. In this situation, VoIP telephony is a highly recommended tool that also saves companies. It improves and facilitates communication in the company, especially when different team members work remotely, one of the characteristics of telework.
VoIP telephony saves businesses, which have spent up to 68% of their budgets on telework and training since the start of the pandemic.
7 trends in VoIP telephony in 2021
We are all aware of the fundamental role that technology plays today in those companies that want to convey a professional and innovative image. Tools that until a few years ago were considered additional services are currently becoming essential elements for those companies that want to offer fast, effective and high quality customer service. These are the main trends in VoIP telephony that we recommend you take into account this year 2021.
The rise of the cloud
The most efficient way to take full advantage of VoIP telephony is through cloud storage. This tool not only allows you to do without physical devices whose installation and maintenance can be an additional expense, but also offers you much more flexibility and a large storage capacity to save conversations.
5G technology
Another noteworthy aspect of VoIP telephony trends is the growth of 5G technology. It is a technology that more and more companies use due to their high connectivity and speed; the fifth generation of the Internet connection enables much more efficient and fast communication, remotely and in real time.
Cybersecurity at the center of it all
It is worth noting the importance of cybersecurity when it comes to the latest trends in VoIP telephony. We understand by cybersecurity the set of tools used to keep all company information in a safe place, as well as protecting the cloud and other tools from potential threats or attacks that may damage such information or jeopardize its confidentiality.
Smartphones and VoIP telephony
The use and increase in the popularity of smartphones have also been very significant factors for the rise of VoIP telephony. With smartphones with access to a high-speed connection, it's much easier and more convenient to access cloud communications applications such as My Virtual PBX, CONNECT3's cloud switchboard. Over the Internet and from anywhere and anytime, this is one of the biggest advantages of VoIP telephony.
The Role of the Internet of Things (IoT)
The Internet of Things concept refers to new technologies and services through which it is possible to establish interconnections between different objects. As this technology develops, it will be possible to apply it to VoIP telephony, which will be very useful and practical for companies in different fields. The Internet of Things will allow you to manage different computers and objects from a single device, and this will save time and resources.
The role of Artificial Intelligence in customer service
One of the trends in VoIP telephony that is most marking the evolution of this tool is the role that Artificial Intelligence plays in the customer service of many companies. With AI, it's possible to establish conversations with bots programmed to answer questions and provide information to customers.
The combination of AI and VoIP telephony allows the possibility to offer automated customer service for the simplest queries. Virtual assistants are the best example of how this technology streamlines customer service without losing quality.
The Application of Big Data on VoIP
The Big Data concept refers to a company's large volumes of data. Proper analysis of this data can help companies obtain information related to communication between that company and its customers, knowing the most common types of queries or customer profiles that contact the company. Through this technology, VoIP telephony benefits from real-time information analysis to find solutions faster and more efficiently.
Here are some of the trends that will mark the nearest future of VoIP telephony. A solution that can streamline some of your company's processes and make them more efficient. Customer service is clearly benefited by the use of this technology, through solutions such as CONNECT3's My Virtual PBX. A service that is summarized in one sentence: optimal, integral and multichannel communication in the simplest way.
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