The implementation of Unified Communications as a Service –known as UCaaS – is a response to today's business demands, requiring teams to stay on an uninterrupted connection, no matter where they are comprehensively located through telephony, conferencing, presence, messaging, video, and virtual workrooms.
Using communication channels across multiple devices reduces the risk of disrupting communication inside and outside organizations. Proof of this is reflected in surveys by Wainhouse Research, which states that 75% of users use 3 or more devices to date as collaboration tools at work.
In addition to the above, here are some of the benefits you can consider when adopting and deploying unified communications in your business.
1. Business Simplification
As a digital solution, unified communications aim to integrate different touchpoints into a holistic, easy-to-use platform that requires single access. Among other services, they link conventional telephony with instant messages, VoIP services, video conferencing, and the use of shared desktops and data.
2. Growth in Collaboration
Work teams can take great advantage of permanent and clear communication between their members. From face-to-face chat information to working together on the same project through the Cloud, it's an investment whose results are positively reflected in both digits and employee moods.
3. Increased Productivity
By combining advanced telephony with the ability to access a single platform across multiple devices, a company's members can continue their day-to-day operations without interruption, with the ease of agile contact with both members of their organization and their customers.
4. Interoperability and Coexistence
Unified communications solutions are designed to be tailored as much as possible to existing infrastructure, so their integration is a process of diminished economic impact that does not interfere with the company's regular operations.
5. Monitoring Operations
Just as the productivity of the individual and the team will benefit from the integration of a single communication system, this same advantage is reflected in the area of administration and analysis. Because communication can be initiated no matter where it is located, it is possible to follow up on projects and continue their subsequent evaluation of the performance and results of their members.
6. Voice and Video Integration
Faced with the rise in the use of conference calls and video calls, the companies of the present need to ensure their quality through a comprehensive tool, to integrate a more efficient communication that is enriched by the presence of the human element in them.
7. Secure Communication
Because unified communications combine data and telephony under the same network, the latest encryption protocols and security measures can complement this digital solution. Therefore, companies can be sure that any calls or videoconferences they make will be protected along with the sensitive information that it includes.
8. Cost Reduction
Having a robust method that allows establishing multiple communication channels constantly offers, in addition to constant collaboration, a decrease in business travel and transport costs intended to relocate staff to specific points to keep operations going.
INNOVATION/UNIFIED COMMUNICATIONS, KEYS TO BUSINESS SUCCESS
When we talk about technology and innovation it is very common to confuse the integration of the former with the application of the second. While integrating technology into our company is often positive, we would have nothing without the definition of our primary goal, the right investment, and ongoing training.
These points, coupled to gain value for our customers and create sustainable competitive advantages that make us stand as leaders in our sectors, are the true elements of an applied innovation method.
While unified communications and technology help us improve processes, we need to stop and think about whether we want to go beyond a simple improvement and take the next step toward a profound transformation that increases our company's mobility.
At times, continuous improvement and innovation are complementary issues. However, the first is a practice that optimizes effectiveness and efficiency within organizations and keeps the company's name in the market, but sometimes it is not enough when it comes to seeking leadership levels.
In this way, we see how it is essential to analyze the main objectives, as well as the currently established schemes, and visualize whether we are really at a point where we must take the next step, that is, resort to strong transformations through innovation.
Process innovation must be seen as a radical redesign that leads us to drastic improvements and establishes higher standards, whether in costs, services, quality, and/or production. It is vitally important that as we move forward in transformation, a method is established that allows us to continue innovating without losing the company's objective.
For example, Alestra has a set of practices, methodologies, and processes (which it calls its "Innovation Method") that it has acquired, assimilated and developed throughout its life to incubate disruptive ideas while driving a continuous improvement program that keeps it strategically aligned to its objectives.
The Alestra Innovation Method covers the monitoring of future business opportunities, the methodology of strategic selection of forms of growth, a process of gradual innovation focused on identifying the needs of the human being to generate various alternatives of solutions and services, a digital environment of idea management and collaboration, the effective use of options in telecommunications, the design of organizational structures that support the operation of its innovation program and in addition to all the above, the creation and maintenance of a culture of creativity and innovation in the organization.
Part of the actions for continuous process improvement is technology integration. This and a good method of innovation strengthened through experience make a dumbbell ideal for increasingly effective goal fulfillment.
When an innovative process is established, new standards are also created, which must undergo the process of improvement, which in turn guarantee the development of a new process, and so on. That's why the technology we integrate into our companies must ensure our investment through the flexibility and scope that allows companies to have tools (such as mobile apps) and spaces according to their goals and goals, and with sufficient scalability to sustain business growth.
Finally, human capital is essential, which is essential for the improvement of innovation processes and methods to work. The greatest value of innovation is acquired when everyone in the organization acquires this culture and is an active part of both the method, process improvement and therefore transformation.
In this way, complemented by an entire business innovation scheme that combines experience, teamwork, cutting-edge technology, vision, and best practices, as well as methods and techniques for defining smart strategies, companies can achieve radical changes and spectacular results with minimal risk within their organizations.
IF YOU WISH TO KNOW SOME MORE ABOUT THIS AND/OR OBTAIN INFORMATION ABOUT OUR SOLUTIONS AND SERVICES AVAILABLE, CONTACT US NOW!
